Purchasing FAQ's

MindGenius is a downloadable product. You can download a 30-day free trial from the website either before or after you purchase a licence. Once you purchase your licence online, your licence codes will be emailed to you. 

Which forms of payment do you accept?
     
We accept the following credit and debit cards: Visa, Delta, Mastercard, Switch, and American Express. We also accept payments via PayPal.
 
All purchases are transacted in UK Sterling, Euros or US Dollars.

Will I pay tax on my purchase?
Tax (VAT) is only payable within the European Union (EU), it is automatically added to the basket.

Non EU Customers: Tax (VAT) will be automatically removed from the basket once you have created an account.

Can I still buy Version 5 licences?
Business and Education Version 5 licences can still be purchased via the online store.

Is it safe to use my credit or debit card?
Our site uses WorldPay for Secure Credit Card Transactions using a high level SSL encryption technology, which is currently the industry standard for online transactions. You can be totally assured that your credit card and personal details are safe on the payment providers' server.

Do you accept international orders?
Yes, all transactions are processed in UK Sterling, Euros or US Dollars. MindGenius Ltd is required by law to collect VAT on orders to a UK invoice or to a UK destination address. For sales to other EC countries we are obliged to charge VAT at the UK rate (20%) unless we are in receipt of a valid VAT registration code. If your purchase is within the EC, but outwith the UK and you supply us with your valid VAT registration number, we will NOT charge you VAT. We are obliged in those circumstances to declare the VAT number and sales value to Customs and Excise on a quarterly basis. Sales to individuals and organisations outwith the EC are not subject to VAT.

What is your returns policy?
We are confident that with MindGenius, you and your team will be astounded by the overall improvements that can be achieved.

If not, we guarantee that, should you feel MindGenius have let you down, we will refund your investment without hesitation.

Why have I not received my Licence codes?
On acceptance of your online credit card payment, your Licence codes should be sent to you by e-mail. If this has not happened, please contact our Customer Service Representative on 01355 247766 or by e-mail at Info@mindgenius.com quoting your unique transaction ID number.

Do I have to purchase a licence on the website?
The preferred method of payment is via online credit card transaction. Payment by telephone is also accepted. Please contact our Customer Service Department for more details on + 44 (0) 1355 247766

Can I buy a Boxed Product?
If you would prefer to receive a copy of MindGenius on CD, a Single User Box Product can be added to the shopping cart. A Shipping cost will be added at checkout.
 

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